1. Find "About"
Slide your finger downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-5696132f-bb58-42d7-856e-9753a04a31ae.png?width=226&height=400)
Press All settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65c8254f-24eb-4fca-b902-2c13dba2c9d7.png?width=226&height=400)
Press System.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-2b34670f-91c5-4ae9-b6a3-a15aee273bba.png?width=226&height=400)
Press About.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-5486f595-f237-491b-a781-0a45aa6b25a5.png?width=226&height=400)
2. Restore factory default settings
Press Reset your phone.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-c37b7947-7937-4de3-9c05-6825a7a3706c.png?width=226&height=400)
Press Yes.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-b4b840e0-aee9-4a79-b66b-ffeb5fecae7c.png?width=226&height=400)
Press Yes. Wait a moment while the factory default settings are restored.
Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a391752d-8dfc-4be6-bbde-af859baafaed.png?width=226&height=400)