Vodafone Smart X9

Vodafone Smart X9

Android 8.1

I can't send and receive email messages on my Vodafone Smart X9 Android 8.1

Cause 1 of 4: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 34

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 34

Find "Accounts"

Press the settings icon.

Step 3 of 34

Find "Accounts"

Press Accounts.

Step 4 of 34

Create new email account

Press Add account.

Step 5 of 34

Create new email account

Press Personal (POP3).

Step 6 of 34

Enter email address

Press the field below "Enter your email address" and key in your email address.

Step 7 of 34

Enter email address

Press NEXT.

Step 8 of 34

Enter password

Press the field below "Password" and key in the password for your email account.

Step 9 of 34

Enter password

Press NEXT.

Step 10 of 34

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 34

Enter username

Press the field below "Username" and key in the username for your email account.

Step 12 of 34

Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

110
Step 13 of 34

Enter incoming port

Press the field below "Port" and key in 110.

Step 14 of 34

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 15 of 34

Turn off encryption of incoming email messages

Press None to turn off the function.

Step 16 of 34

Turn deletion of email messages on server on or off

Press the drop down list below "Delete emails from server".

Step 17 of 34

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 18 of 34

Turn deletion of email messages on server on or off

Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.

Step 19 of 34

Turn deletion of email messages on server on or off

Press NEXT.

Step 20 of 34

Turn off SMTP authentication

Press the indicator next to "Require sign-in" to turn off the function.

Step 21 of 34

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

25
Step 22 of 34

Enter outgoing port

Press the field below "Port" and key in 25.

Step 23 of 34

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 24 of 34

Turn off encryption of outgoing email messages

Press None to turn off the function.

Step 25 of 34

Turn off encryption of outgoing email messages

Press NEXT.

Step 26 of 34

Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency:".

Step 27 of 34

Select setting for retrieval of new email messages

Press the required setting.

Step 28 of 34

Turn email message notifications on or off

Press Notify me when emails arrive to turn the function on or off.

Step 29 of 34

Turn on email message synchronisation

Press Sync email for this account to turn on the function.

Step 30 of 34

Turn on email message synchronisation

Press NEXT.

Step 31 of 34

Enter email account name

Press the field below "Account name (optional)" and key in the required name.

Step 32 of 34

Enter sender name

Press Your name and key in the required sender name.

Step 33 of 34

Enter sender name

Press NEXT.

Step 34 of 34

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.

2 Create new email account

Press Add account.
Press Personal (POP3).

3 Enter email address

Press the field below "Enter your email address" and key in your email address.
Press NEXT.

4 Enter password

Press the field below "Password" and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Enter username

Press the field below "Username" and key in the username for your email account.

6 Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

7 Enter incoming port

Press the field below "Port" and key in 110.
110

8 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None to turn off the function.

9 Turn deletion of email messages on server on or off

Press the drop down list below "Delete emails from server".
Press Never to keep email messages on the server when you delete them on your phone.
Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.
Press NEXT.

10 Turn off SMTP authentication

Press the indicator next to "Require sign-in" to turn off the function.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

12 Enter outgoing port

Press the field below "Port" and key in 25.
25

13 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.
Press NEXT.

14 Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency:".
Press the required setting.

15 Turn email message notifications on or off

Press Notify me when emails arrive to turn the function on or off.

16 Turn on email message synchronisation

Press Sync email for this account to turn on the function.
Press NEXT.

17 Enter email account name

Press the field below "Account name (optional)" and key in the required name.

18 Enter sender name

Press Your name and key in the required sender name.
Press NEXT.

19 Return to the home screen

Press the Home key to return to the home screen.

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