Cause 2 of 2: Wi-Fi hotspot isn't used correctly
To use your phone as a Wi-Fi hotspot, you need to turn on Wi-Fi hotspot and establish a connection from the other device to your phone's Wi-Fi hotspot.
Solution: See how to use the phone as a Wi-Fi hotspot.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=220&height=394)
Find "Configure Wi-Fi hotspot"
Slide two fingers downwards starting from the top the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=220&height=394)
Find "Configure Wi-Fi hotspot"
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=220&height=394)
Find "Configure Wi-Fi hotspot"
Press More.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=220&height=394)
Find "Configure Wi-Fi hotspot"
Press Tethering & portable hotspot.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-82f4749a-0d06-49d6-8359-e37238084ce7.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-82f4749a-0d06-49d6-8359-e37238084ce7.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-82f4749a-0d06-49d6-8359-e37238084ce7.png?width=220&height=394)
Find "Configure Wi-Fi hotspot"
Press Portable Wi-Fi hotspot settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d807806d-7ef0-4c03-9a09-5076c1aafb03.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d807806d-7ef0-4c03-9a09-5076c1aafb03.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d807806d-7ef0-4c03-9a09-5076c1aafb03.png?width=220&height=394)
Find "Configure Wi-Fi hotspot"
Press Configure Wi-Fi hotspot.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a7ec1c73-ffa1-404a-b9b1-1aafc01228f9.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a7ec1c73-ffa1-404a-b9b1-1aafc01228f9.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a7ec1c73-ffa1-404a-b9b1-1aafc01228f9.png?width=220&height=394)
Select Wi-Fi hotspot settings
Press the field below "Network name (SSID)" and key in the required name.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a7ec1c73-ffa1-404a-b9b1-1aafc01228f9.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a7ec1c73-ffa1-404a-b9b1-1aafc01228f9.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a7ec1c73-ffa1-404a-b9b1-1aafc01228f9.png?width=220&height=394)
Select Wi-Fi hotspot settings
Press the drop down list below "Security".
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-aeabd4de-e003-49ec-9abd-b828eab84e3a.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-aeabd4de-e003-49ec-9abd-b828eab84e3a.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-aeabd4de-e003-49ec-9abd-b828eab84e3a.png?width=220&height=394)
Select Wi-Fi hotspot settings
Press WPA2 PSK to password protect your Wi-Fi hotspot.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1331a3df-345f-4aed-8d1e-592be6e82108.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1331a3df-345f-4aed-8d1e-592be6e82108.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1331a3df-345f-4aed-8d1e-592be6e82108.png?width=220&height=394)
Select Wi-Fi hotspot settings
Press the field below "Password" and key in the required password.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1331a3df-345f-4aed-8d1e-592be6e82108.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1331a3df-345f-4aed-8d1e-592be6e82108.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1331a3df-345f-4aed-8d1e-592be6e82108.png?width=220&height=394)
Select Wi-Fi hotspot settings
Press SAVE.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-82f4749a-0d06-49d6-8359-e37238084ce7.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-82f4749a-0d06-49d6-8359-e37238084ce7.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-82f4749a-0d06-49d6-8359-e37238084ce7.png?width=220&height=394)
Turn on Wi-Fi hotspot
Press the indicator next to "Portable Wi-Fi hotspot" to turn on the function.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce898244-6b50-43e2-8252-e1ed368660df.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce898244-6b50-43e2-8252-e1ed368660df.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce898244-6b50-43e2-8252-e1ed368660df.png?width=220&height=394)
Return to the home screen
Press the Home key to return to the home screen.
![Sony Xperia Z5 Premium Sony Xperia Z5 Premium](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-db8c50c8-fd39-4b9d-909c-61c28664a816.png?width=1280&height=960)
![Sony Xperia Z5 Premium Sony Xperia Z5 Premium](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-db8c50c8-fd39-4b9d-909c-61c28664a816.png?width=1120&height=760)
![Sony Xperia Z5 Premium Sony Xperia Z5 Premium](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-db8c50c8-fd39-4b9d-909c-61c28664a816.png?width=800&height=500)
Establish connection to Wi-Fi hotspot from another device
Turn on Wi-Fi.
Find the list of available Wi-Fi networks and select your own Wi-Fi hotspot.
Key in the password for your Wi-Fi hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.
1 Find "Configure Wi-Fi hotspot"
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-82f4749a-0d06-49d6-8359-e37238084ce7.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d807806d-7ef0-4c03-9a09-5076c1aafb03.png?width=212&height=378)
2 Select Wi-Fi hotspot settings
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a7ec1c73-ffa1-404a-b9b1-1aafc01228f9.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a7ec1c73-ffa1-404a-b9b1-1aafc01228f9.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-aeabd4de-e003-49ec-9abd-b828eab84e3a.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1331a3df-345f-4aed-8d1e-592be6e82108.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1331a3df-345f-4aed-8d1e-592be6e82108.png?width=212&height=378)
3 Turn on Wi-Fi hotspot
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-82f4749a-0d06-49d6-8359-e37238084ce7.png?width=212&height=378)
4 Return to the home screen
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce898244-6b50-43e2-8252-e1ed368660df.png?width=212&height=378)
5 Establish connection to Wi-Fi hotspot from another device
Find the list of available Wi-Fi networks and select your own Wi-Fi hotspot.
Key in the password for your Wi-Fi hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.
![Sony Xperia Z5 Premium Sony Xperia Z5 Premium](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-db8c50c8-fd39-4b9d-909c-61c28664a816.png?width=480&height=480)