Sony Xperia Z3

Sony Xperia Z3

You can't receive email messages - Sony Xperia Z3

Cause 1 of 3: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 32

Find "Email"

Press the menu icon.

Step 2 of 32

Find "Email"

Press Email.

Step 3 of 32

Create new email account

Press the required provider or Other email account.

Sony Xperia Z3
Step 4 of 32

Enter email address

Key in your email address.

Step 5 of 32

Enter password

Press Password and key in the password for your email account.

Step 6 of 32

Enter password

Press Next.

Step 7 of 32

Select server type

Press POP3.

Sony Xperia Z3
Step 8 of 32

Enter username

Key in the username for your email account.

Step 9 of 32

Enter incoming server

Press the field below "POP3 server" and key in the name or the IP address of your email provider's incoming server.

Step 10 of 32

Enter incoming port

Press the field below "Port" and key in 110

Step 11 of 32

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 12 of 32

Turn off encryption of incoming email messages

Press None.

Step 13 of 32

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 14 of 32

Turn deletion of email messages on server on or off

Press Never or When I delete from Inbox.

Step 15 of 32

Turn deletion of email messages on server on or off

Press Next.

Sony Xperia Z3
Step 16 of 32

Enter outgoing server

Key in mail.vodafone.ie

Step 17 of 32

Enter outgoing port

Press the field below "Port" and key in 25

Step 18 of 32

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 19 of 32

Turn off encryption of outgoing email messages

Press None.

Step 20 of 32

Turn off SMTP authentication

Press Require sign-in until the display tells you that the function is turned off.

Step 21 of 32

Turn off SMTP authentication

Press Next.

Step 22 of 32

Select settings for retrieval of new email messages

Press the drop down list below "Check frequency".

Step 23 of 32

Select settings for retrieval of new email messages

Press Manual or the required period.

Step 24 of 32

Select settings for retrieval of new email messages

Press the drop down list below "Messages to sync".

Step 25 of 32

Select settings for retrieval of new email messages

Press the required number of messages.

Step 26 of 32

Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

Step 27 of 32

Turn email message synchronisation on or off

Press Sync email from this account to turn the function on or off.

Step 28 of 32

Turn email message synchronisation on or off

Press Next.

Sony Xperia Z3
Step 29 of 32

Enter email account name

Key in a name for your email account

Step 30 of 32

Enter sender name

Press the field below "Your name (on outgoing messages)" and key in the required sender name.

Step 31 of 32

Finish setup

Press Next.
Wait while your phone retrieves new email messages.

Step 32 of 32

Return to the home screen

Press the home icon to return to the home screen.

1 Find "Email"

Press the menu icon.
Press Email.

2 Create new email account

Press the required provider or Other email account.

3 Enter email address

Key in your email address.
Sony Xperia Z3

4 Enter password

Press Password and key in the password for your email account.
Press Next.

5 Select server type

Press POP3.

6 Enter username

Key in the username for your email account.
Sony Xperia Z3

7 Enter incoming server

Press the field below "POP3 server" and key in the name or the IP address of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 110

9 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None.

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never or When I delete from Inbox.
Press Next.

11 Enter outgoing server

Key in mail.vodafone.ie
Sony Xperia Z3

12 Enter outgoing port

Press the field below "Port" and key in 25

13 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None.

14 Turn off SMTP authentication

Press Require sign-in until the display tells you that the function is turned off.
Press Next.

15 Select settings for retrieval of new email messages

Press the drop down list below "Check frequency".
Press Manual or the required period.
Press the drop down list below "Messages to sync".
Press the required number of messages.

16 Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

17 Turn email message synchronisation on or off

Press Sync email from this account to turn the function on or off.
Press Next.

18 Enter email account name

Key in a name for your email account
Sony Xperia Z3

19 Enter sender name

Press the field below "Your name (on outgoing messages)" and key in the required sender name.

20 Finish setup

Press Next.
Wait while your phone retrieves new email messages.

21 Return to the home screen

Press the home icon to return to the home screen.

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