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Cause 2 of 2: Wi-Fi hotspot isn't used correctly
To use your phone as a Wi-Fi hotspot, you need to turn on Wi-Fi hotspot and establish a connection from the other device to your phone's Wi-Fi hotspot.
Solution: See how to use the phone as a Wi-Fi hotspot.
Find "Configure hotspot"
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Tethering & portable hotspot.
Press Portable hotspot settings.
Press Configure hotspot.
Select Wi-Fi hotspot settings
Press the field below "Network name (SSID)" and key in the required name.
Press the drop down list below "Security".
Press WPA2 PSK to password protect your Wi-Fi hotspot.
Press the field below "Password" and key in the required password.
Turn on Wi-Fi hotspot
Press the indicator next to "Portable hotspot" to turn on the function.
Return to the home screen
Press the Home key to return to the home screen.
Establish connection to Wi-Fi hotspot from another device
Turn on Wi-Fi on the other device.Find the list of available Wi-Fi networks and select your own Wi-Fi hotspot.Key in the password for your Wi-Fi hotspot and establish the connection.When the connection is established, you can access the internet from the other device.
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