Sony Xperia XZ Premium

Sony Xperia XZ Premium

Android 7.1

I can't make voice calls on my Sony Xperia XZ Premium Android 7.1

Cause 3 of 3: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls on your phone.

Solution: Cancel all diverts.

Step 1 of 8

Find "Call forwarding"

Slide your finger downwards starting from the top of the screen.

Step 2 of 8

Find "Call forwarding"

Press the settings icon.

Step 3 of 8

Find "Call forwarding"

Press Call.

Step 4 of 8

Find "Call forwarding"

Press Call forwarding.

Step 5 of 8

Cancel all diverts

Press Voice.

Step 6 of 8

Cancel all diverts

Press the required divert type.

Step 7 of 8

Cancel all diverts

Press TURN OFF.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Call forwarding"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Call.
Press Call forwarding.

2 Cancel all diverts

Press Voice.
Press the required divert type.
Press TURN OFF.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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