Cause 2 of 3: Divert of all calls is turned on
If divert of all calls is turned on, you can't receive any calls on your phone.
Solution: Cancel all diverts.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1c94b3cf-a6f3-4506-bd1c-6090c685cc80.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1c94b3cf-a6f3-4506-bd1c-6090c685cc80.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1c94b3cf-a6f3-4506-bd1c-6090c685cc80.png?width=218&height=386)
Find "Call forwarding"
Slide your finger downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-2b71a8d2-3b93-4571-bb61-00b9f1e89094.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-2b71a8d2-3b93-4571-bb61-00b9f1e89094.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-2b71a8d2-3b93-4571-bb61-00b9f1e89094.png?width=218&height=386)
Find "Call forwarding"
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-511bd13c-546f-440d-83c2-46ebfb380519.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-511bd13c-546f-440d-83c2-46ebfb380519.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-511bd13c-546f-440d-83c2-46ebfb380519.png?width=218&height=386)
Find "Call forwarding"
Press Call.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-9259bb62-cf91-4b33-b1dd-c1ec2caee496.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-9259bb62-cf91-4b33-b1dd-c1ec2caee496.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-9259bb62-cf91-4b33-b1dd-c1ec2caee496.png?width=218&height=386)
Find "Call forwarding"
Press Call forwarding.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-8cf1254f-a990-48ea-b134-37e375489d88.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-8cf1254f-a990-48ea-b134-37e375489d88.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-8cf1254f-a990-48ea-b134-37e375489d88.png?width=218&height=386)
Cancel all diverts
Press Voice.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-e308eeee-8418-445c-8f26-29832f22ad51.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-e308eeee-8418-445c-8f26-29832f22ad51.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-e308eeee-8418-445c-8f26-29832f22ad51.png?width=218&height=386)
Cancel all diverts
Press the required divert type.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-95e750f2-30ed-48d9-94f5-c7c670e9295d.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-95e750f2-30ed-48d9-94f5-c7c670e9295d.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-95e750f2-30ed-48d9-94f5-c7c670e9295d.png?width=218&height=386)
Cancel all diverts
Press TURN OFF.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-800885ea-2e42-4be3-9558-3826475f2f54.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-800885ea-2e42-4be3-9558-3826475f2f54.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-800885ea-2e42-4be3-9558-3826475f2f54.png?width=218&height=386)
Return to the home screen
Press the Home key to return to the home screen.
1 Find "Call forwarding"
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1c94b3cf-a6f3-4506-bd1c-6090c685cc80.png?width=210&height=372)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-2b71a8d2-3b93-4571-bb61-00b9f1e89094.png?width=210&height=372)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-511bd13c-546f-440d-83c2-46ebfb380519.png?width=210&height=372)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-9259bb62-cf91-4b33-b1dd-c1ec2caee496.png?width=210&height=372)
2 Cancel all diverts
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-8cf1254f-a990-48ea-b134-37e375489d88.png?width=210&height=372)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-e308eeee-8418-445c-8f26-29832f22ad51.png?width=210&height=372)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-95e750f2-30ed-48d9-94f5-c7c670e9295d.png?width=210&height=372)
3 Return to the home screen
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-800885ea-2e42-4be3-9558-3826475f2f54.png?width=210&height=372)