Sony Xperia M2

Sony Xperia M2

You can't receive voice calls - Sony Xperia M2

Cause 1 of 3: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 10

Find "Call forwarding"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.

Step 2 of 10

Find "Call forwarding"

Press Call settings.

Step 3 of 10

Find "Call forwarding"

Press Call forwarding.

Sony Xperia M2
Step 4 of 10

Cancel all diverts

After a moment the current settings are displayed.

Step 5 of 10

Cancel all diverts

Press one of the following options:
Always forward

Step 6 of 10

Cancel all diverts

Forward when busy

Step 7 of 10

Cancel all diverts

Forward when unanswered

Step 8 of 10

Cancel all diverts

Forward when unreachable

Step 9 of 10

Cancel all diverts

Press Disable.
Repeat until all diverts have been cancelled.

Step 10 of 10

Return to the home screen

Press the home icon to return to the home screen.

1 Find "Call forwarding"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Call settings.
Press Call forwarding.

2 Cancel all diverts

After a moment the current settings are displayed.
Sony Xperia M2
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press Disable.
Repeat until all diverts have been cancelled.

3 Return to the home screen

Press the home icon to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Skip to content

Login to My Vodafone

Skip to content

Register with My Vodafone