Sony Xperia 5 II

Sony Xperia 5 II

Android 11.0

I can't make voice calls on my Sony Xperia 5 II Android 11.0

Cause 2 of 3: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls on your phone.

Solution: Cancel all diverts.

Step 1 of 9

Find "Call forwarding"

Press the phone icon.

Step 2 of 9

Find "Call forwarding"

Press the menu icon.

Step 3 of 9

Find "Call forwarding"

Press Settings.

Step 4 of 9

Find "Call forwarding"

Press Calling accounts.

Step 5 of 9

Find "Call forwarding"

Press the name of the SIM.

Step 6 of 9

Find "Call forwarding"

Press Call forwarding.

Step 7 of 9

Cancel all diverts

Press the required divert type.

Step 8 of 9

Cancel all diverts

Press TURN OFF.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Call forwarding"

Press the phone icon.
Press the menu icon.
Press Settings.
Press Calling accounts.
Press the name of the SIM.
Press Call forwarding.

2 Cancel all diverts

Press the required divert type.
Press TURN OFF.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone