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Cause 1 of 2: Your phone is set to silent mode
If your phone is set to silent mode, there will be no incoming call alert or message alert when you get a call or a message.
Solution: Turn off silent mode.
Turn silent mode on or off
To turn on silent mode:Press the lower part of the Volume key until The silent mode icon is displayed.
To turn off silent mode:Press the upper part of the Volume key to select the required ring volume.
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