Samsung Galaxy S4 - Troubleshooting - You can't receive voice calls (Cause 1 of 2) | Vodafone Ireland
Samsung Galaxy S4

Samsung Galaxy S4

You can't receive voice calls - Samsung Galaxy S4

Cause 1 of 2: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 13

Find "Voice call"

Press Phone.

Step 2 of 13

Find "Voice call"

Press the Menu key.

Step 3 of 13

Find "Voice call"

Press Call settings.

Step 4 of 13

Find "Voice call"

Press Additional settings.
After a moment the current settings are displayed.

Step 5 of 13

Find "Voice call"

Press Call forwarding.

Step 6 of 13

Find "Voice call"

Press Voice call.

Samsung Galaxy S4
Step 7 of 13

Cancel all diverts

The current settings are displayed.

Step 8 of 13

Cancel all diverts

Press one of the following options:
Always forward

Step 9 of 13

Cancel all diverts

Forward when busy

Step 10 of 13

Cancel all diverts

Forward when unanswered

Step 11 of 13

Cancel all diverts

Forward when unreachable

Step 12 of 13

Cancel all diverts

Press Disable.
Repeat until all diverts have been cancelled.

Step 13 of 13

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Voice call"

Press Phone.
Press the Menu key.
Press Call settings.
Press Additional settings.
After a moment the current settings are displayed.
Press Call forwarding.
Press Voice call.

2 Cancel all diverts

The current settings are displayed.
Samsung Galaxy S4
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press Disable.
Repeat until all diverts have been cancelled.

3 Return to the home screen

Press the Home key to return to the home screen.

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