Samsung Galaxy S25+ - Troubleshooting - I can't start my phone (Cause 1 of 7) | Vodafone Ireland
Samsung Galaxy S25+

Samsung Galaxy S25+

Android 15

I can't start my Samsung Galaxy S25+ Android 15

Cause 1 of 7: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 20

Find "Screen lock and biometrics"

Slide your finger downwards starting from the top right side of the screen.

Step 2 of 20

Find "Screen lock and biometrics"

Press the settings icon.

Step 3 of 20

Find "Screen lock and biometrics"

Press Lock screen and AOD.

Step 4 of 20

Find "Screen lock and biometrics"

Press Screen lock and biometrics.

Step 5 of 20

Create phone lock code using a fingerprint

Press Fingerprints.

Step 6 of 20

Create phone lock code using a fingerprint

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Step 7 of 20

Create phone lock code using a fingerprint

Press the required settings to turn them on or off.

Step 8 of 20

Create phone lock code using a fingerprint

Press Done.

Step 9 of 20

Create phone lock code using a fingerprint

Press Continue.

Step 10 of 20

Create phone lock code using a fingerprint

Press Continue.

Step 11 of 20

Create phone lock code using a fingerprint

Press Register.

Step 12 of 20

Create phone lock code using a fingerprint

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Step 13 of 20

Create phone lock code using a fingerprint

Press Done.

Step 14 of 20

Create phone lock code using a fingerprint

Press the indicators next to the required settings to turn them on or off.

Step 15 of 20

Create phone lock code using a fingerprint

Press the Return key.

Step 16 of 20

Turn off use of phone lock code

Press Screen lock and biometrics and key in the additional phone lock code you created earlier.

Step 17 of 20

Turn off use of phone lock code

Press None.

Step 18 of 20

Turn off use of phone lock code

Press Remove data.

Step 19 of 20

Turn off use of phone lock code

Press Remove.

Step 20 of 20

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Screen lock and biometrics"

Slide your finger downwards starting from the top right side of the screen.
Press the settings icon.
Press Lock screen and AOD.
Press Screen lock and biometrics.

2 Create phone lock code using a fingerprint

Press Fingerprints.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Press the required settings to turn them on or off.
Press Done.
Press Continue.
Press Continue.
Press Register.
Follow the instructions on the screen to create the phone lock code using your fingerprint.
Press Done.
Press the indicators next to the required settings to turn them on or off.
Press the Return key.

3 Turn off use of phone lock code

Press Screen lock and biometrics and key in the additional phone lock code you created earlier.
Press None.
Press Remove data.
Press Remove.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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