Samsung Galaxy Pocket Neo

Samsung Galaxy Pocket Neo

You can't receive voice calls - Samsung Galaxy Pocket Neo

Cause 1 of 2: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 12

Find "Call forwarding"

Press the phone icon.

Step 2 of 12

Find "Call forwarding"

Press the Keypad tab.

Step 3 of 12

Find "Call forwarding"

Press the Menu key.

Step 4 of 12

Find "Call forwarding"

Press Call settings.

Step 5 of 12

Find "Call forwarding"

Press Call forwarding.

Samsung Galaxy Pocket Neo
Step 6 of 12

Cancel all diverts

The current settings are displayed.

Step 7 of 12

Cancel all diverts

Press one of the following options:
Always forward

Step 8 of 12

Cancel all diverts

Forward when busy

Step 9 of 12

Cancel all diverts

Forward when unanswered

Step 10 of 12

Cancel all diverts

Forward when unreachable

Step 11 of 12

Cancel all diverts

Press Disable.
Repeat until all diverts have been cancelled.

Step 12 of 12

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Call forwarding"

Press the phone icon.
Press the Keypad tab.
Press the Menu key.
Press Call settings.
Press Call forwarding.

2 Cancel all diverts

The current settings are displayed.
Samsung Galaxy Pocket Neo
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press Disable.
Repeat until all diverts have been cancelled.

3 Return to the home screen

Press the Home key to return to the home screen.

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