Samsung Galaxy Note II

Samsung Galaxy Note II

The touch screen isn't responding - Samsung Galaxy Note II

Cause 1 of 1: The device is locked

If the device is locked, the touch screen isn't responding.

Solution: Turn off key lock.

Samsung Galaxy Note II
Step 1 of 9

Select option

Select one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.

Step 2 of 9

1a - Turn key lock on or off

To turn on the key lock:
Briefly press On/Off.

Step 3 of 9

1a - Turn key lock on or off

To turn off the key lock:
Briefly press On/Off.
Slide your finger upwards.

Step 4 of 9

1b - Select setting for automatic key lock

Press Apps.

Step 5 of 9

1b - Select setting for automatic key lock

Press Settings.

Step 6 of 9

1b - Select setting for automatic key lock

Press Display.

Step 7 of 9

1b - Select setting for automatic key lock

Press Screen timeout.

Step 8 of 9

1b - Select setting for automatic key lock

Press the required period.

Step 9 of 9

1b - Select setting for automatic key lock

Press the Home key to return to standby mode.

1 Select option

Select one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.
Samsung Galaxy Note II

2 1a - Turn key lock on or off

To turn on the key lock:
Briefly press On/Off.
To turn off the key lock:
Briefly press On/Off.
Slide your finger upwards.

3 1b - Select setting for automatic key lock

Press Apps.
Press Settings.
Press Display.
Press Screen timeout.
Press the required period.
Press the Home key to return to standby mode.

Did this solve the problem?

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