Samsung Galaxy J5 (2017)

Samsung Galaxy J5 (2017)

Android 7.0

I can't send and receive email messages on my Samsung Galaxy J5 (2017) Android 7.0

Cause 1 of 4: Your phone hasn't been correctly set up for POP3 email

To send and receive email messages using POP3, your phone needs to be correctly set up for email.

Solution: Set up your phone for POP3 email.

Step 1 of 44

Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 44

Find "Accounts"

Press the settings icon.

Step 3 of 44

Find "Accounts"

Press Cloud and accounts.

Step 4 of 44

Find "Accounts"

Press Accounts.

Step 5 of 44

Create new email account

Press Add account.

Step 6 of 44

Create new email account

Press Email.

Step 7 of 44

Enter email address

Press Email address and key in your email address.

Step 8 of 44

Enter password

Press Password and key in the password for your email account.

Step 9 of 44

Enter password

Press SIGN IN.

Step 10 of 44

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 44

Select server type

Press POP3 account.

Step 12 of 44

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 44

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 14 of 44

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 15 of 44

Turn off encryption of incoming email messages

Press None to turn off the function.

110
Step 16 of 44

Enter incoming port

Press the field below "Port" and key in 110.

Step 17 of 44

Turn deletion of email messages on server on or off

Press the drop down list below "Delete Email from server".

Step 18 of 44

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 19 of 44

Turn deletion of email messages on server on or off

Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

Step 20 of 44

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 21 of 44

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 22 of 44

Turn off encryption of outgoing email messages

Press None to turn off the function.

25
Step 23 of 44

Enter outgoing port

Press the field below "Port" and key in 25.

Step 24 of 44

Turn off SMTP authentication

Press the indicator next to "Authentication required before sending emails" to turn off the function.

Step 25 of 44

Turn off SMTP authentication

Press SIGN IN.

Step 26 of 44

Return to the home screen

Press the Home key to return to the home screen.

Step 27 of 44

Find "Email"

Slide your finger upwards on the screen.

Step 28 of 44

Find "Email"

Press Samsung.

Step 29 of 44

Find "Email"

Press Email.

Step 30 of 44

Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.

Step 31 of 44

Turn email message notifications on or off

Press the settings icon.

Step 32 of 44

Turn email message notifications on or off

Press Notifications.

Step 33 of 44

Turn email message notifications on or off

Press the indicator next to the required email account to turn the function on or off.

Step 34 of 44

Turn email message notifications on or off

Press the Return key.

Step 35 of 44

Turn on email message synchronisation

Press the required account.

Step 36 of 44

Turn on email message synchronisation

Press the indicator next to "Sync account" to turn on the function.

Step 37 of 44

Enter email account name

Press Account name.

Step 38 of 44

Enter email account name

Key in the required name for the email account and press OK.

Step 39 of 44

Enter sender name

Press Your name.

Step 40 of 44

Enter sender name

Key in the required sender name and press OK.

Step 41 of 44

Select settings for retrieval of new email messages

Press Sync schedule.

Step 42 of 44

Select settings for retrieval of new email messages

Press Set sync schedule.

Step 43 of 44

Select settings for retrieval of new email messages

Press the required setting.

Step 44 of 44

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Cloud and accounts.
Press Accounts.

2 Create new email account

Press Add account.
Press Email.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.
Press SIGN IN.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press POP3 account.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None to turn off the function.

9 Enter incoming port

Press the field below "Port" and key in 110.
110

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete Email from server".
Press Never to keep email messages on the server when you delete them on your phone.
Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

12 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.

13 Enter outgoing port

Press the field below "Port" and key in 25.
25

14 Turn off SMTP authentication

Press the indicator next to "Authentication required before sending emails" to turn off the function.
Press SIGN IN.

15 Return to the home screen

Press the Home key to return to the home screen.

16 Find "Email"

Slide your finger upwards on the screen.
Press Samsung.
Press Email.

17 Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.
Press the settings icon.
Press Notifications.
Press the indicator next to the required email account to turn the function on or off.
Press the Return key.

18 Turn on email message synchronisation

Press the required account.
Press the indicator next to "Sync account" to turn on the function.

19 Enter email account name

Press Account name.
Key in the required name for the email account and press OK.

20 Enter sender name

Press Your name.
Key in the required sender name and press OK.

21 Select settings for retrieval of new email messages

Press Sync schedule.
Press Set sync schedule.
Press the required setting.

22 Return to the home screen

Press the Home key to return to the home screen.

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