Samsung Galaxy J5 (2016)

Samsung Galaxy J5 (2016)

Android 6.0

I can't send and receive email messages on my Samsung Galaxy J5 (2016) Android 6.0

Cause 1 of 3: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 36

Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 36

Find "Accounts"

Press the settings icon.

Step 3 of 36

Find "Accounts"

Press Accounts.

Step 4 of 36

Create new email account

Press Add account.

Step 5 of 36

Create new email account

Press Email.

Step 6 of 36

Enter email address

Press Email address and key in your email address.

Step 7 of 36

Enter password

Press Password and key in the password for your email account.

Step 8 of 36

Enter password

Press SIGN IN.

Step 9 of 36

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 10 of 36

Select server type

Press POP3 ACCOUNT.

Step 11 of 36

Enter username

Press the field below "User name" and key in the username for your email account.

Step 12 of 36

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 13 of 36

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 14 of 36

Turn off encryption of incoming email messages

Press None to turn off the function.

110
Step 15 of 36

Enter incoming port

Press the field below "Port" and key in 110.

Step 16 of 36

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 17 of 36

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 18 of 36

Turn deletion of email messages on server on or off

Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

mail.vodafone.ie
Step 19 of 36

Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie.

Step 20 of 36

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 21 of 36

Turn off encryption of outgoing email messages

Press None to turn off the function.

25
Step 22 of 36

Enter outgoing port

Press the field below "Port" and key in 25.

Step 23 of 36

Turn off SMTP authentication

Press Authentication required before sending emails to turn off the function.

Step 24 of 36

Turn off SMTP authentication

Press SIGN IN.

Step 25 of 36

Return to the home screen

Press the Home key to return to the home screen.

Step 26 of 36

Find "Settings"

Press Apps.

Step 27 of 36

Find "Settings"

Press Samsung.

Step 28 of 36

Find "Settings"

Press Email.

Step 29 of 36

Find "Settings"

Press MORE.

Step 30 of 36

Find "Settings"

Press Settings.

Step 31 of 36

Enter email account name

Press the required account.

Step 32 of 36

Enter email account name

Press Account name.

Step 33 of 36

Enter email account name

Key in the required name for the email account and press OK.

Step 34 of 36

Enter sender name

Press Your name.

Step 35 of 36

Enter sender name

Key in the required sender name and press OK.

Step 36 of 36

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.

2 Create new email account

Press Add account.
Press Email.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.
Press SIGN IN.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press POP3 ACCOUNT.

6 Enter username

Press the field below "User name" and key in the username for your email account.

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None to turn off the function.

9 Enter incoming port

Press the field below "Port" and key in 110.
110

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never to keep email messages on the server when you delete them on your phone.
Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

11 Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie.
mail.vodafone.ie

12 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.

13 Enter outgoing port

Press the field below "Port" and key in 25.
25

14 Turn off SMTP authentication

Press Authentication required before sending emails to turn off the function.
Press SIGN IN.

15 Return to the home screen

Press the Home key to return to the home screen.

16 Find "Settings"

Press Apps.
Press Samsung.
Press Email.
Press MORE.
Press Settings.

17 Enter email account name

Press the required account.
Press Account name.
Key in the required name for the email account and press OK.

18 Enter sender name

Press Your name.
Key in the required sender name and press OK.

19 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone