Samsung Galaxy A5 (2017)

Android 6.0

I can't use the internet connection on my Samsung Galaxy A5 (2017) Android 6.0

Cause 2 of 4: There's an error in the operating system on your phone

If there's an error in the operating system on your phone, it may help restarting it.

Step 1 of 2

Restart your phone

Press and hold On/Off.

Step 2 of 2

Restart your phone

Simultaneously, press and hold the Bottom volume key until your phone is restarted.

Press and hold On/Off.

Simultaneously, press and hold the Bottom volume key until your phone is restarted.

See how to turn on your phone.