Help and Support for
Samsung Galaxy A3 (2016)
Android 5.1.1
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I can't receive voice messages on my Samsung Galaxy A3 (2016) Android 5.1.1
Cause 2 of 4: Incoming calls aren't diverted to your voicemail
To receive voice messages, you need to divert calls you can't answer to your voicemail.
Solution: Divert calls to your voicemail.