1. Find "Erase all data (factory reset)"
Slide two fingers downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-39442f38-08bb-4e83-9c2d-b0470f72b99d.png?width=202&height=448)
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b654c7-d647-40e7-86e9-f2e39c869f16.png?width=202&height=448)
Press Additional Settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-7720a828-91c9-4295-b3e5-487392184313.png?width=202&height=448)
Press Back up and reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a3db1aa5-6b39-4d84-8e7c-d70e8317027e.png?width=202&height=448)
Press Erase all data (factory reset).
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-685e2479-47f2-4118-91ef-32e42be791ac.png?width=202&height=448)
2. Restore factory default settings
Press Erase all data.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-b3c346fe-a4ad-4600-8d33-b7e6f798bdab.png?width=202&height=448)
Press Erase data.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-988c6f52-ae52-45a1-8981-8c9ff6e9b47b.png?width=202&height=448)
Press Erase data. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-28da84d7-88d9-4eb8-a47f-3342094c24bd.png?width=202&height=448)