Nokia Lumia 620

Nokia Lumia 620

You can't receive voice calls - Nokia Lumia 620

Cause 1 of 2: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 5

Find "settings"

Slide your finger left on the display.
Press Phone.

Step 2 of 5

Find "settings"

Press the dots in the bottom right corner of the display.

Step 3 of 5

Find "settings"

Press settings.

Step 4 of 5

Cancel all diverts

Press the indicator next to Call forwarding to turn off the function.

Step 5 of 5

Exit

Press the Home key to return to standby mode.

1 Find "settings"

Slide your finger left on the display.
Press Phone.
Press the dots in the bottom right corner of the display.
Press settings.

2 Cancel all diverts

Press the indicator next to Call forwarding to turn off the function.

3 Exit

Press the Home key to return to standby mode.

Did this solve the problem?

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