Nokia Lumia 1020

Nokia Lumia 1020

You can't start up your phone - Nokia Lumia 1020

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 8

Find "lock screen"

Slide your finger left across the display to open the main menu.
Press Settings.

Step 2 of 8

Find "lock screen"

Press lock screen.

Nokia Lumia 1020
Step 3 of 8

Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.

Step 4 of 8

2a - Turn on use of phone lock code

Press the indicator next to "Password" until the function is turned on.
Key in the required phone lock code.

Step 5 of 8

2a - Turn on use of phone lock code

Press the field below "Confirm password" and key in the phone lock code.

Step 6 of 8

2a - Turn on use of phone lock code

Press done to confirm.

Step 7 of 8

2b - Turn off use of phone lock code

Press the indicator next to "Password" until the function is turned off.
Key in the phone lock code to confirm.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "lock screen"

Slide your finger left across the display to open the main menu.
Press Settings.
Press lock screen.

2 Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.
Nokia Lumia 1020

3 2a - Turn on use of phone lock code

Press the indicator next to "Password" until the function is turned on.
Key in the required phone lock code.
Press the field below "Confirm password" and key in the phone lock code.
Press done to confirm.

4 2b - Turn off use of phone lock code

Press the indicator next to "Password" until the function is turned off.
Key in the phone lock code to confirm.

5 Return to the home screen

Press the Home key to return to the home screen.

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