Huawei P20

Huawei P20

Android 8.1

I can't use the internet connection on my Huawei P20 Android 8.1

Cause 4 of 4: Mobile data is turned off

To use the phone's internet connection, mobile data needs to be turned on.

Solution: Turn on mobile data.

Step 1 of 8

Turn mobile data on or off

Slide two fingers downwards starting from the top of the screen.

Step 2 of 8

Turn mobile data on or off

Press Mobile data to turn the function on or off.

Step 3 of 8

Turn use of mobile data for applications on or off

Press the settings icon.

Step 4 of 8

Turn use of mobile data for applications on or off

Press Wireless & networks.

Step 5 of 8

Turn use of mobile data for applications on or off

Press Mobile data.

Step 6 of 8

Turn use of mobile data for applications on or off

Press Networked apps.

Step 7 of 8

Turn use of mobile data for applications on or off

Press the field next to the application name in the "Mobile data" column to turn the function on or off.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Turn mobile data on or off

Slide two fingers downwards starting from the top of the screen.
Press Mobile data to turn the function on or off.

2 Turn use of mobile data for applications on or off

Press the settings icon.
Press Wireless & networks.
Press Mobile data.
Press Networked apps.
Press the field next to the application name in the "Mobile data" column to turn the function on or off.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone