HTC One

HTC One

The touch screen isn't responding - HTC One

Cause 1 of 1: The device is locked

If the device is locked, the touch screen isn't responding.

Solution: Turn off key lock.

HTC One
Step 1 of 8

Select option

Select one of the following options:
Turn screen lock on or off, go to 1a.
Select time for automatic screen lock, go to 1b.

Step 2 of 8

1a - Turn screen lock on or off

To turn on the screen lock:
Briefly press On/Off.

Step 3 of 8

1a - Turn screen lock on or off

To turn off the screen lock:
Briefly press On/Off.
Slide your finger up the display.

Step 4 of 8

1b - Select time for automatic screen lock

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 5 of 8

1b - Select time for automatic screen lock

Press Display, gestures & buttons.

Step 6 of 8

1b - Select time for automatic screen lock

Press Sleep.

Step 7 of 8

1b - Select time for automatic screen lock

Press the required period.

Step 8 of 8

1b - Select time for automatic screen lock

Press the Home key several times to return to the home screen.

1 Select option

Select one of the following options:
Turn screen lock on or off, go to 1a.
Select time for automatic screen lock, go to 1b.
HTC One

2 1a - Turn screen lock on or off

To turn on the screen lock:
Briefly press On/Off.
To turn off the screen lock:
Briefly press On/Off.
Slide your finger up the display.

3 1b - Select time for automatic screen lock

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.
Press Display, gestures & buttons.
Press Sleep.
Press the required period.
Press the Home key several times to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause