1. Find "Backup & reset"
Slide your finger downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-3b8110a4-69c3-42e7-9d98-28f2ea911c08.png?width=204&height=362)
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-3a7078a3-b4dc-40c4-87c9-12762d877b90.png?width=204&height=362)
Press Backup & reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ea051629-8dbb-4857-ac04-7ea9c6332669.png?width=204&height=362)
2. Restore factory default settings
Press Reset phone.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ff6303c9-cb20-4ee5-a592-685ffcd25873.png?width=204&height=362)
Press OK.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-2cc32d5d-4330-4445-9151-33d1761e3dc8.png?width=204&height=362)
Press OK. Wait a moment while the factory default settings are restored.
Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-6adc0ccf-547e-4461-a203-e7d33d969672.png?width=204&height=362)