HTC 8S

HTC 8S

You can't send email messages - HTC 8S

Cause 1 of 2: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 17

Find "email+accounts"

Slide your finger left on the display.
Press Settings.

Step 2 of 17

Find "email+accounts"

Press email+accounts.

Step 3 of 17

Create new email account

Press add an account.

Step 4 of 17

Create new email account

Press the required provider.

Step 5 of 17

Enter email address

Press the field below Email address and key in your email address (such as name@provider.com).

Step 6 of 17

Enter password

Press the field below Password and key in the password for your email account.

Step 7 of 17

Activate email account

Press next.

Step 8 of 17

Select synchronisation setting

Press the required synchronisation setting.

Step 9 of 17

Select synchronisation setting

Press sign in.
Wait while the email account is activated.

Step 10 of 17

Edit email account settings

Press the email account you've just set up.

Step 11 of 17

Enter email account name

Press the field below Account name and key in a name for the email account.

Step 12 of 17

Select setting for retrieving new email messages

Press the field below Download new content.

Step 13 of 17

Select setting for retrieving new email messages

Press the required period or manually.

Step 14 of 17

Select period for retrieving email messages

Press the field below Download email from.

Step 15 of 17

Select period for retrieving email messages

Press the required period or any time.

Step 16 of 17

Save and exit

Press the confirm icon.

Step 17 of 17

Save and exit

Press the Home key to return to standby mode.

1 Find "email+accounts"

Slide your finger left on the display.
Press Settings.
Press email+accounts.

2 Create new email account

Press add an account.
Press the required provider.

3 Enter email address

Press the field below Email address and key in your email address (such as name@provider.com).

4 Enter password

Press the field below Password and key in the password for your email account.

5 Activate email account

Press next.

6 Select synchronisation setting

Press the required synchronisation setting.
Press sign in.
Wait while the email account is activated.

7 Edit email account settings

Press the email account you've just set up.

8 Enter email account name

Press the field below Account name and key in a name for the email account.

9 Select setting for retrieving new email messages

Press the field below Download new content.
Press the required period or manually.

10 Select period for retrieving email messages

Press the field below Download email from.
Press the required period or any time.

11 Save and exit

Press the confirm icon.
Press the Home key to return to standby mode.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone