BlackBerry Torch 9810

BlackBerry Torch 9810

You can't receive picture messages - BlackBerry Torch 9810

Cause 1 of 2: Your phone hasn't been correctly set up for picture messaging

If your phone hasn't been correctly set up for picture messaging, you can't send and receive picture messages.

Solution: Set up your phone for picture messaging.

Step 1 of 15

Find "Options"

Press the Menu key twice.

Step 2 of 15

Find "Options"

Press Text Messages.

Step 3 of 15

Find "Options"

Press the Menu key.

Step 4 of 15

Find "Options"

Press Options.

BlackBerry Torch 9810
Step 5 of 15

Set up your phone for picture messaging

You can't set up your phone for picture messaging as it's automatically set up. Follow the steps below to select more settings for picture messaging.

Step 6 of 15

Select setting for receiving picture messages

Press Multimedia Reception.

Step 7 of 15

Select setting for receiving picture messages

Press Always.

Step 8 of 15

Select setting for automatic retrieval

Press Automatic Retrieval.

Step 9 of 15

Select setting for automatic retrieval

Press Home Only.

Step 10 of 15

Turn request for delivery reports on or off

Press Confirm Delivery to turn the function on or off.

Step 11 of 15

Turn request for delivery reports on or off

When the box next to the menu item is ticked (V), the function is turned on.

Step 12 of 15

Save and exit

Press the Menu key.

Step 13 of 15

Save and exit

Press Save.

Step 14 of 15

Save and exit

Press Disconnect.

Step 15 of 15

Save and exit

Press the Return key to return to standby mode.

1 Find "Options"

Press the Menu key twice.
Press Text Messages.
Press the Menu key.
Press Options.

2 Set up your phone for picture messaging

You can't set up your phone for picture messaging as it's automatically set up. Follow the steps below to select more settings for picture messaging.
BlackBerry Torch 9810

3 Select setting for receiving picture messages

Press Multimedia Reception.
Press Always.

4 Select setting for automatic retrieval

Press Automatic Retrieval.
Press Home Only.

5 Turn request for delivery reports on or off

Press Confirm Delivery to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.

6 Save and exit

Press the Menu key.
Press Save.
Press Disconnect.
Press the Return key to return to standby mode.

Did this solve the problem?

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