BlackBerry Curve 9360

BlackBerry Curve 9360

You can't start up your phone - BlackBerry Curve 9360

Cause 2 of 6: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 13

Find "Password"

Press the Menu key twice.

Step 2 of 13

Find "Password"

Scroll to Options and press the Navigation key.

Step 3 of 13

Find "Password"

Scroll to Security and press the Navigation key.

Step 4 of 13

Find "Password"

Scroll to Password and press the Navigation key.

Step 5 of 13

Turn use of phone lock code on or off

Scroll to Enable and press the Navigation key to activate or deactivate the function.

Step 6 of 13

Turn use of phone lock code on or off

When the box next to the menu item is ticked (V), the function is turned on.

Step 7 of 13

Save setting

Press the Menu key.

Step 8 of 13

Save setting

Scroll to Save and press the Navigation key.

Step 9 of 13

Enter phone lock code

If the phone lock code is turned on:
Key in a phone lock code of your own choice and press the Navigation key.

Step 10 of 13

Enter phone lock code

Key in the same phone lock code again and press the Navigation key.

Step 11 of 13

Enter phone lock code

If the phone lock code is turned off:
Key in the phone lock code and press the Navigation key.

Step 12 of 13

Exit

Press Disconnect.

Step 13 of 13

Exit

Press the Return key to return to standby mode.

1 Find "Password"

Press the Menu key twice.
Scroll to Options and press the Navigation key.
Scroll to Security and press the Navigation key.
Scroll to Password and press the Navigation key.

2 Turn use of phone lock code on or off

Scroll to Enable and press the Navigation key to activate or deactivate the function.
When the box next to the menu item is ticked (V), the function is turned on.

3 Save setting

Press the Menu key.
Scroll to Save and press the Navigation key.

4 Enter phone lock code

If the phone lock code is turned on:
Key in a phone lock code of your own choice and press the Navigation key.
Key in the same phone lock code again and press the Navigation key.
If the phone lock code is turned off:
Key in the phone lock code and press the Navigation key.

5 Exit

Press Disconnect.
Press the Return key to return to standby mode.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone