BlackBerry 9720

BlackBerry 9720

You can't make voice calls - BlackBerry 9720

Cause 1 of 9: Caller Line Identity hasn't been turned on in your price plan and you're trying to make a call with your caller identification shown when roaming

If Caller Line Identity hasn't been turned on in your price plan and you're trying to make a call with your caller identification shown, your call won't go through when roaming.

Solution: Turn off your own caller identification.

Step 1 of 9

Find "Restrict My Identity"

Press Connect.

Step 2 of 9

Find "Restrict My Identity"

Press the Menu key.

Step 3 of 9

Find "Restrict My Identity"

Press Options.

Step 4 of 9

Find "Restrict My Identity"

Press In-call Settings.

Step 5 of 9

Find "Restrict My Identity"

Press Restrict My Identity.

Step 6 of 9

Turn your own caller identification on or off

Press Always or Never.

Step 7 of 9

Save setting

Press the Menu key.

Step 8 of 9

Save setting

Press Save.

Step 9 of 9

Return to the home screen

Press Disconnect to return to the home screen.

1 Find "Restrict My Identity"

Press Connect.

Press the Menu key.

Press Options.

Press In-call Settings.

Press Restrict My Identity.

2 Turn your own caller identification on or off

Press Always or Never.

3 Save setting

Press the Menu key.

Press Save.

4 Return to the home screen

Press Disconnect to return to the home screen.

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