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Cause 1 of 2: Divert of all calls is turned on
If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.
Solution: Turn off divert of all calls.
Cancel all diverts
Press Phone.
Press Keypad.
Key in ##002# and press the call icon.
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Press the Home key to return to the home screen.
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