Vodafone Chat VF655

Vodafone Chat VF655

You can't receive email messages - Vodafone Chat VF655

Cause 1 of 3: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 63

Find "Data account"

Press the Navigation key.

Step 2 of 63

Find "Data account"

Scroll to Settings and press the Navigation key.

Step 3 of 63

Find "Data account"

Scroll to Connectivity and press the Navigation key.

Step 4 of 63

Find "Data account"

Scroll to Data account and press the Navigation key.

Step 5 of 63

Create new data connection

Press Options.

Step 6 of 63

Create new data connection

Scroll to Add GPRS account and press the Navigation key.

Step 7 of 63

Enter name

Highlight the field below Account name and key in Vodafone Mail

Step 8 of 63

Enter APN

Highlight the field below APN.
Key in live.vodafone.com

Step 9 of 63

Select authentication type

Highlight the field below Authorization type.

Step 10 of 63

Select authentication type

Press Navigation key right or Navigation key left to select Normal.

Step 11 of 63

Save data connection

Press Done.

Step 12 of 63

Save data connection

Press the Navigation key to confirm.

Step 13 of 63

Save data connection

Press Disconnect to return to standby mode.

Step 14 of 63

Find "Email"

Press the Navigation key.

Step 15 of 63

Find "Email"

Scroll to Messaging and press the Navigation key.

Step 16 of 63

Find "Email"

Scroll to the Email tab and press the Navigation key.

Step 17 of 63

Create new email account

Scroll to Create new account and press the Navigation key.

Step 18 of 63

Create new email account

Scroll to Other Email accounts and press the Navigation key.

Step 19 of 63

Create new email account

Press the Navigation key to confirm.

Step 20 of 63

Enter email address

Key in your email address and press the Navigation key.

Step 21 of 63

Enter sender name

Highlight the field below Display name and key in the required sender name.

Step 22 of 63

Enter password

Highlight the field below Password and key in the password for your email account at your email provider.

Step 23 of 63

Select data connection

Highlight the field below Data account and press the Navigation key.

Step 24 of 63

Select data connection

Scroll to Auto and press the Navigation key.

Step 25 of 63

Select data connection

Press Save.

Step 26 of 63

Enter email account name

Highlight the field below Account name and key in the required name.

Step 27 of 63

Enter email account name

Press Options.

Step 28 of 63

Enter email account name

Scroll to Save and press the Navigation key.

Step 29 of 63

Select server type

Highlight the field below Protocol and press Navigation key right or Navigation key left to select POP3 or IMAP4 (depending on your email provider).

Step 30 of 63

Enter incoming server

Highlight the field below Incoming server and key in the name or IP address of your email provider's incoming server.

Step 31 of 63

Enter outgoing server

Highlight the field below Outgoing server and key in the name or IP address of your email provider's outgoing server.

Step 32 of 63

Enter outgoing server

Press Save.

Step 33 of 63

Enter outgoing server

Press the Navigation key to confirm.

Step 34 of 63

Turn SSL encryption of incoming email messages on or off

Highlight the field below Security and press Navigation key right or Navigation key left to select Off or the required encryption method.

Step 35 of 63

Enter incoming port

Highlight the field below Incoming port and key in your email provider's incoming port.

Step 36 of 63

Select retrieval setting

Highlight the field below Download option and press Navigation key right or Navigation key left to select Header only or Download all.

Step 37 of 63

Select retrieval setting

Press Save.

Step 38 of 63

Turn SSL encryption of incoming email messages on or off

Highlight the field below Security and press Navigation key right or Navigation key left to select Off or the required encryption method.

Step 39 of 63

Enter outgoing port

Highlight the field below Outgoing port and key in your email provider's outgoing port.

Step 40 of 63

Turn SMTP authentication on or off

Highlight the field below Authentication and press Navigation key right or Navigation key left to select On or Off.

Step 41 of 63

Turn SMTP authentication on or off

Press Navigation key up.

Step 42 of 63

Turn SMTP authentication on or off

Press Save.

Step 43 of 63

Select setting for retrieval of new email messages

Highlight the field below Pull interval and press Navigation key right or Navigation key left to select Off or the required period.

Step 44 of 63

Turn signature on or off

Highlight the field below Use signature and press Navigation key right or Navigation key left to select On or Off.

Step 45 of 63

Select signature settings

If required, highlight the field below Image signature and press Navigation key right or Navigation key left to select None or From File manager.

Step 46 of 63

Select signature settings

If you select From File manager:

Step 47 of 63

Select signature settings

Press Options.

Step 48 of 63

Select signature settings

Scroll to From File manager and press the Navigation key.
Go to the required folder.

Step 49 of 63

Select signature settings

Highlight the required picture and press the Navigation key.

Step 50 of 63

Select signature settings

Press the Navigation key to select the picture.

Step 51 of 63

Select signature settings

Highlight the field below Text signature and press Edit.

Step 52 of 63

Select signature settings

Key in the required signature and press Options.

Step 53 of 63

Select signature settings

Scroll to Done and press the Navigation key.

Step 54 of 63

Turn email message notification on or off

Highlight the field below Email notifications and press Navigation key right or Navigation key left to select Disabled or Auto update.

Step 55 of 63

Select email message size

Highlight the field below Max download size and key in the required email message size in kb.

Step 56 of 63

Select number email messages to be retrieved

Highlight the field below Retrieve amount and key in the required number of email messages.

Step 57 of 63

Enter reply-to address

Highlight the field below Reply to address and press Edit.

Step 58 of 63

Enter reply-to address

Key in the required reply-to address and press Options.

Step 59 of 63

Enter reply-to address

Scroll to Done and press the Navigation key.

Step 60 of 63

Enter reply-to address

Press Navigation key up.

Step 61 of 63

Enter reply-to address

Press Save.

Step 62 of 63

Retrieve email messages

Press the Navigation key to confirm.
Wait while your phone retrieves new email messages.

Step 63 of 63

Exit

Press Disconnect to return to standby mode.

1 Find "Data account"

Press the Navigation key.
Scroll to Settings and press the Navigation key.
Scroll to Connectivity and press the Navigation key.
Scroll to Data account and press the Navigation key.

2 Create new data connection

Press Options.
Scroll to Add GPRS account and press the Navigation key.

3 Enter name

Highlight the field below Account name and key in Vodafone Mail

4 Enter APN

Highlight the field below APN.
Key in live.vodafone.com

5 Select authentication type

Highlight the field below Authorization type.
Press Navigation key right or Navigation key left to select Normal.

6 Save data connection

Press Done.
Press the Navigation key to confirm.
Press Disconnect to return to standby mode.

7 Find "Email"

Press the Navigation key.
Scroll to Messaging and press the Navigation key.
Scroll to the Email tab and press the Navigation key.

8 Create new email account

Scroll to Create new account and press the Navigation key.
Scroll to Other Email accounts and press the Navigation key.
Press the Navigation key to confirm.

9 Enter email address

Key in your email address and press the Navigation key.

10 Enter sender name

Highlight the field below Display name and key in the required sender name.

11 Enter password

Highlight the field below Password and key in the password for your email account at your email provider.

12 Select data connection

Highlight the field below Data account and press the Navigation key.
Scroll to Auto and press the Navigation key.
Press Save.

13 Enter email account name

Highlight the field below Account name and key in the required name.
Press Options.
Scroll to Save and press the Navigation key.

14 Select server type

Highlight the field below Protocol and press Navigation key right or Navigation key left to select POP3 or IMAP4 (depending on your email provider).

15 Enter incoming server

Highlight the field below Incoming server and key in the name or IP address of your email provider's incoming server.

16 Enter outgoing server

Highlight the field below Outgoing server and key in the name or IP address of your email provider's outgoing server.
Press Save.
Press the Navigation key to confirm.

17 Turn SSL encryption of incoming email messages on or off

Highlight the field below Security and press Navigation key right or Navigation key left to select Off or the required encryption method.

18 Enter incoming port

Highlight the field below Incoming port and key in your email provider's incoming port.

19 Select retrieval setting

Highlight the field below Download option and press Navigation key right or Navigation key left to select Header only or Download all.
Press Save.

20 Turn SSL encryption of incoming email messages on or off

Highlight the field below Security and press Navigation key right or Navigation key left to select Off or the required encryption method.

21 Enter outgoing port

Highlight the field below Outgoing port and key in your email provider's outgoing port.

22 Turn SMTP authentication on or off

Highlight the field below Authentication and press Navigation key right or Navigation key left to select On or Off.
Press Navigation key up.
Press Save.

23 Select setting for retrieval of new email messages

Highlight the field below Pull interval and press Navigation key right or Navigation key left to select Off or the required period.

24 Turn signature on or off

Highlight the field below Use signature and press Navigation key right or Navigation key left to select On or Off.

25 Select signature settings

If required, highlight the field below Image signature and press Navigation key right or Navigation key left to select None or From File manager.
If you select From File manager:
Press Options.
Scroll to From File manager and press the Navigation key.
Go to the required folder.
Highlight the required picture and press the Navigation key.
Press the Navigation key to select the picture.
Highlight the field below Text signature and press Edit.
Key in the required signature and press Options.
Scroll to Done and press the Navigation key.

26 Turn email message notification on or off

Highlight the field below Email notifications and press Navigation key right or Navigation key left to select Disabled or Auto update.

27 Select email message size

Highlight the field below Max download size and key in the required email message size in kb.

28 Select number email messages to be retrieved

Highlight the field below Retrieve amount and key in the required number of email messages.

29 Enter reply-to address

Highlight the field below Reply to address and press Edit.
Key in the required reply-to address and press Options.
Scroll to Done and press the Navigation key.
Press Navigation key up.
Press Save.

30 Retrieve email messages

Press the Navigation key to confirm.
Wait while your phone retrieves new email messages.

31 Exit

Press Disconnect to return to standby mode.

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