Cause 1 of 3: Data roaming is turned off
To use the phone's internet connection when abroad, data roaming needs to be turned on.
Solution: Turn on data roaming.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=220&height=394)
Find "Data roaming"
Slide two fingers downwards starting from the top the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=220&height=394)
Find "Data roaming"
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=220&height=394)
Find "Data roaming"
Press More.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=220&height=394)
Find "Data roaming"
Press Mobile networks.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=220&height=394)
Find "Data roaming"
Press Data roaming.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-7f2f2d87-39ac-4bae-b34c-fdb521a47509.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-7f2f2d87-39ac-4bae-b34c-fdb521a47509.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-7f2f2d87-39ac-4bae-b34c-fdb521a47509.png?width=220&height=394)
Turn data roaming on or off
Press the indicator to turn the function on or off.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f9054e13-43d2-43be-b193-abf6fb2cf6f5.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f9054e13-43d2-43be-b193-abf6fb2cf6f5.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f9054e13-43d2-43be-b193-abf6fb2cf6f5.png?width=220&height=394)
Turn data roaming on or off
If you turn on data roaming, press OK.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-0ec4d1dc-6ab6-444a-994f-8adf55fa28e9.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-0ec4d1dc-6ab6-444a-994f-8adf55fa28e9.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-0ec4d1dc-6ab6-444a-994f-8adf55fa28e9.png?width=220&height=394)
Return to the home screen
Press the Home key to return to the home screen.
1 Find "Data roaming"
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=212&height=378)
2 Turn data roaming on or off
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-7f2f2d87-39ac-4bae-b34c-fdb521a47509.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f9054e13-43d2-43be-b193-abf6fb2cf6f5.png?width=212&height=378)
3 Return to the home screen
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-0ec4d1dc-6ab6-444a-994f-8adf55fa28e9.png?width=212&height=378)