Cause 3 of 3: Mobile data is turned off
To use the phone's internet connection, mobile data needs to be turned on.
Solution: Turn on mobile data.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=220&height=394)
Find "Data usage"
Slide two fingers downwards starting from the top the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=220&height=394)
Find "Data usage"
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=220&height=394)
Find "Data usage"
Press Data usage.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-27fe79b4-fcc8-4d42-9ea1-f801388229b2.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-27fe79b4-fcc8-4d42-9ea1-f801388229b2.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-27fe79b4-fcc8-4d42-9ea1-f801388229b2.png?width=220&height=394)
Turn mobile data on or off
Press the indicator next to "Mobile data" to turn the function on or off.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-27fe79b4-fcc8-4d42-9ea1-f801388229b2.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-27fe79b4-fcc8-4d42-9ea1-f801388229b2.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-27fe79b4-fcc8-4d42-9ea1-f801388229b2.png?width=220&height=394)
Return to the home screen
Press the Home key to return to the home screen.
1 Find "Data usage"
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=212&height=378)
2 Turn mobile data on or off
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-27fe79b4-fcc8-4d42-9ea1-f801388229b2.png?width=212&height=378)
3 Return to the home screen
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-27fe79b4-fcc8-4d42-9ea1-f801388229b2.png?width=212&height=378)