Cause 2 of 14: The selected network mode is not available
If you've set your phone to use a specific network mode, it can't get a network connection if the selected network mode is out of range.
Solution: Turn on automatic network mode selection.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=220&height=394)
Find "Preferred network type"
Slide two fingers downwards starting from the top the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=220&height=394)
Find "Preferred network type"
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=220&height=394)
Find "Preferred network type"
Press More.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=220&height=394)
Find "Preferred network type"
Press Mobile networks.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=220&height=394)
Find "Preferred network type"
Press Preferred network type.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d73486e0-b88e-4332-982a-3e3342b909ab.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d73486e0-b88e-4332-982a-3e3342b909ab.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d73486e0-b88e-4332-982a-3e3342b909ab.png?width=220&height=394)
Select network mode
Press the required network mode.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=426&height=758)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=336&height=600)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=220&height=394)
Return to the home screen
Press the Home key to return to the home screen.
1 Find "Preferred network type"
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-f0b14dc4-7cd0-4db2-9d98-f7a3841b8510.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d2694155-5c91-47ff-a8d2-ba4cc3d14545.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-65518f35-0338-43c7-9f1b-a81cc11b7d81.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-ce4f3ed2-19ff-4ce3-b077-d5eee9b0e528.png?width=212&height=378)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=212&height=378)
2 Select network mode
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-d73486e0-b88e-4332-982a-3e3342b909ab.png?width=212&height=378)
3 Return to the home screen
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-98cf8d23-ef20-46d7-8652-1c831ff44ac4.png?width=212&height=378)