Sony Xperia XZ2

Sony Xperia XZ2

Android 8.0

I can't start my Sony Xperia XZ2 Android 8.0

Cause 5 of 7: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 18

Find "Lock screen & security"

Slide your finger downwards starting from the top of the screen.

Step 2 of 18

Find "Lock screen & security"

Press the settings icon.

Step 3 of 18

Find "Lock screen & security"

Press Lock screen & security.

Step 4 of 18

Add fingerprint

Press Fingerprint Manager.

Step 5 of 18

Add fingerprint

Press NEXT.

Step 6 of 18

Add fingerprint

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Step 7 of 18

Add fingerprint

Press the required setting.

Step 8 of 18

Add fingerprint

Press DONE.

Step 9 of 18

Add fingerprint

Follow the instructions on the screen to add your fingerprint.

Step 10 of 18

Add fingerprint

Press DONE.

Step 11 of 18

Return to the home screen

Press the Home key to return to the home screen.

Step 12 of 18

Turn off use of phone lock code

Slide your finger downwards starting from the top of the screen.

Step 13 of 18

Turn off use of phone lock code

Press the settings icon.

Step 14 of 18

Turn off use of phone lock code

Press Lock screen & security.

Step 15 of 18

Turn off use of phone lock code

Press Screen lock and key in the current phone lock code.

Step 16 of 18

Turn off use of phone lock code

Press None.

Step 17 of 18

Turn off use of phone lock code

Press YES, REMOVE.

Step 18 of 18

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Lock screen & security"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Lock screen & security.

2 Add fingerprint

Press Fingerprint Manager.
Press NEXT.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Press the required setting.
Press DONE.
Follow the instructions on the screen to add your fingerprint.
Press DONE.

3 Return to the home screen

Press the Home key to return to the home screen.

4 Turn off use of phone lock code

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Lock screen & security.
Press Screen lock and key in the current phone lock code.
Press None.
Press YES, REMOVE.

5 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone