Sony Xperia XZ1 Compact

Sony Xperia XZ1 Compact

Android 8.0

I can't send and receive email messages on my Sony Xperia XZ1 Compact Android 8.0

Cause 3 of 4: Your phone hasn't been correctly set up for IMAP email

To send and receive email messages using IMAP, your phone needs to be correctly set up for email.

Solution: Set up your phone for IMAP email.

Step 1 of 37

Find "Users & accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 37

Find "Users & accounts"

Press the settings icon.

Step 3 of 37

Find "Users & accounts"

Press Users & accounts.

Step 4 of 37

Create new email account

Press Add account.

Step 5 of 37

Create new email account

Press Email.

Step 6 of 37

Enter email address

Press Email address and key in your email address.

Step 7 of 37

Enter email address

Press NEXT.

Step 8 of 37

Enter password

Press Password and key in the password for your email account.

Step 9 of 37

Enter password

Press NEXT.

Step 10 of 37

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 37

Select server type

Press IMAP.

Step 12 of 37

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 37

Enter incoming server

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

143
Step 14 of 37

Enter incoming port

Press the field below "Port" and key in 143.

Step 15 of 37

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 16 of 37

Turn off encryption of incoming email messages

Press None to turn off the function.

Step 17 of 37

Turn off encryption of incoming email messages

Press NEXT.

mail.vodafone.ie
Step 18 of 37

Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie.

25
Step 19 of 37

Enter outgoing port

Press the field below "Port" and key in 25.

Step 20 of 37

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 21 of 37

Turn off encryption of outgoing email messages

Press None to turn off the function.

Step 22 of 37

Turn off SMTP authentication

Press the indicator next to "Require sign-in." to turn off the function.

Step 23 of 37

Turn off SMTP authentication

Press NEXT.

Step 24 of 37

Select setting for retrieval of new email messages

Press SHOW MORE SYNC OPTIONS.

Step 25 of 37

Select setting for retrieval of new email messages

Press the drop down list below "Automatically (Push)".

Step 26 of 37

Select setting for retrieval of new email messages

Press the required setting.

Step 27 of 37

Select setting for retrieval of new email messages

To turn on manual retrieval of email messages, press Manually.

Step 28 of 37

Select setting for retrieval of new email messages

Press the drop down list below "Days to sync".

Step 29 of 37

Select setting for retrieval of new email messages

Press the required setting.

Step 30 of 37

Turn on email message synchronisation

Press Sync email to turn on the function.

Step 31 of 37

Turn on email message synchronisation

Press NEXT.

Step 32 of 37

Select notification for new email messages

Press the required setting.

Step 33 of 37

Select notification for new email messages

Press NEXT.

Step 34 of 37

Enter email account name

Press the field below "Set account name (optional)" and key in the required name.

Step 35 of 37

Enter sender name

Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.

Step 36 of 37

Enter sender name

Press FINISH SETUP.

Step 37 of 37

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Users & accounts"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Users & accounts.

2 Create new email account

Press Add account.
Press Email.

3 Enter email address

Press Email address and key in your email address.
Press NEXT.

4 Enter password

Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press IMAP.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 143.
143

9 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None to turn off the function.
Press NEXT.

10 Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie.
mail.vodafone.ie

11 Enter outgoing port

Press the field below "Port" and key in 25.
25

12 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.

13 Turn off SMTP authentication

Press the indicator next to "Require sign-in." to turn off the function.
Press NEXT.

14 Select setting for retrieval of new email messages

Press SHOW MORE SYNC OPTIONS.
Press the drop down list below "Automatically (Push)".
Press the required setting.
To turn on manual retrieval of email messages, press Manually.
Press the drop down list below "Days to sync".
Press the required setting.

15 Turn on email message synchronisation

Press Sync email to turn on the function.
Press NEXT.

16 Select notification for new email messages

Press the required setting.
Press NEXT.

17 Enter email account name

Press the field below "Set account name (optional)" and key in the required name.

18 Enter sender name

Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.
Press FINISH SETUP.

19 Return to the home screen

Press the Home key to return to the home screen.

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