Sony Xperia XZ1 Compact

Sony Xperia XZ1 Compact

Android 8.0

I can't make voice calls on my Sony Xperia XZ1 Compact Android 8.0

Cause 13 of 14: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan but is turned on on your phone, you can't make calls when roaming.

Solution: Turn off your own caller identification.

Step 1 of 9

Find "Caller ID"

Press Phone.

Step 2 of 9

Find "Caller ID"

Press the menu icon.

Step 3 of 9

Find "Caller ID"

Press Settings.

Step 4 of 9

Find "Caller ID"

Press Calls.

Step 5 of 9

Find "Caller ID"

Press Additional settings.

Step 6 of 9

Find "Caller ID"

Press Caller ID.

Step 7 of 9

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 8 of 9

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Caller ID"

Press Phone.
Press the menu icon.
Press Settings.
Press Calls.
Press Additional settings.
Press Caller ID.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.
Press Hide number to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone