Cause 1 of 4: No connection to a Wi-Fi network is established
To use Wi-Fi, you need to be connected to a Wi-Fi network.
Solution: Connect to a Wi-Fi network.
1 Find "Wi-Fi"
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Wi-Fi.
2 Turn on Wi-Fi.
Press the indicator to turn on the function.
3 Connect to a Wi-Fi network
Press the required Wi-Fi network.
Key in the password for the Wi-Fi network and press CONNECT.
If the Wi-Fi network is password protected, a lock icon is displayed next to the name of the Wi-Fi network. You can get the password from the network provider or administrator.
4 Return to the home screen
Press the Home key to return to the home screen.