Cause 4 of 4: Mobile data is turned off
To use the phone's internet connection, mobile data needs to be turned on.
Solution: Turn on mobile data.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1c94b3cf-a6f3-4506-bd1c-6090c685cc80.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1c94b3cf-a6f3-4506-bd1c-6090c685cc80.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1c94b3cf-a6f3-4506-bd1c-6090c685cc80.png?width=218&height=386)
Turn mobile data on or off
Slide two fingers downwards starting from the top the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a8d18362-a9df-493d-970e-77b786ad8ae3.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a8d18362-a9df-493d-970e-77b786ad8ae3.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a8d18362-a9df-493d-970e-77b786ad8ae3.png?width=218&height=386)
Turn mobile data on or off
Press Mobile data to turn the function on or off.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a8d18362-a9df-493d-970e-77b786ad8ae3.png?width=420&height=746)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a8d18362-a9df-493d-970e-77b786ad8ae3.png?width=332&height=590)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a8d18362-a9df-493d-970e-77b786ad8ae3.png?width=218&height=386)
Return to the home screen
Press the Home key to return to the home screen.
1 Turn mobile data on or off
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1c94b3cf-a6f3-4506-bd1c-6090c685cc80.png?width=210&height=372)
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a8d18362-a9df-493d-970e-77b786ad8ae3.png?width=210&height=372)
2 Return to the home screen
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-a8d18362-a9df-493d-970e-77b786ad8ae3.png?width=210&height=372)