Cause 2 of 4: Incoming calls aren't diverted to your voicemail
To receive voice messages, you need to divert calls you can't answer to your voicemail.
Solution: Divert calls to your voicemail.
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Find "Call forwarding"
Slide your finger downwards starting from the top of the screen.
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Find "Call forwarding"
Press the settings icon.
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Find "Call forwarding"
Press Call.
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Find "Call forwarding"
Press Call forwarding.
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Divert calls to voicemail
Press Voice.
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Divert calls to voicemail
Press the required divert type.
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Divert calls to voicemail
Key in (prefix) 5 (your phone number) and press TURN ON.
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Return to the home screen
Press the Home key to return to the home screen.
1 Find "Call forwarding"
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2 Divert calls to voicemail
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3 Return to the home screen
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