Sony Xperia XZ Premium

Sony Xperia XZ Premium

Android 7.1

I can't receive voice messages on my Sony Xperia XZ Premium Android 7.1

Cause 2 of 4: Incoming calls aren't diverted to your voicemail

To receive voice messages, you need to divert calls you can't answer to your voicemail.

Solution: Divert calls to your voicemail.

Step 1 of 8

Find "Call forwarding"

Slide your finger downwards starting from the top of the screen.

Step 2 of 8

Find "Call forwarding"

Press the settings icon.

Step 3 of 8

Find "Call forwarding"

Press Call.

Step 4 of 8

Find "Call forwarding"

Press Call forwarding.

Step 5 of 8

Divert calls to voicemail

Press Voice.

Step 6 of 8

Divert calls to voicemail

Press the required divert type.

(prefix) 5 (your phone number)

(prefix) 5 (your phone number)

(prefix) 5 (your phone number)

Step 7 of 8

Divert calls to voicemail

Key in (prefix) 5 (your phone number) and press TURN ON.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Call forwarding"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Call.

Press Call forwarding.

2 Divert calls to voicemail

Press Voice.

Press the required divert type.

Key in (prefix) 5 (your phone number) and press TURN ON.

(prefix) 5 (your phone number)

3 Return to the home screen

Press the Home key to return to the home screen.

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