Sony Xperia XZ Premium

Sony Xperia XZ Premium

Android 7.1

I can't make voice calls on my Sony Xperia XZ Premium Android 7.1

Cause 1 of 14: Fixed dialling is turned on

When you turn on fixed dialling, you can only call predefined numbers and do emergency calls.

Solution: Turn off fixed dialling.

Step 1 of 9

Find "Fixed dialling numbers"

Slide your finger downwards starting from the top of the screen.

Step 2 of 9

Find "Fixed dialling numbers"

Press the settings icon.

Step 3 of 9

Find "Fixed dialling numbers"

Press Call.

Step 4 of 9

Find "Fixed dialling numbers"

Press Fixed dialling numbers.

Step 5 of 9

Turn on fixed dialling

Press Activate fixed dialling to turn on fixed dialling.

Step 6 of 9

Turn on fixed dialling

Key in your PIN2 and press OK.

Step 7 of 9

Turn off fixed dialling

Press Deactivate fixed dialling to turn off fixed dialling.

Step 8 of 9

Turn off fixed dialling

Key in your PIN2 and press OK.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Fixed dialling numbers"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Call.

Press Fixed dialling numbers.

2 Turn on fixed dialling

Press Activate fixed dialling to turn on fixed dialling.

Key in your PIN2 and press OK.

3 Turn off fixed dialling

Press Deactivate fixed dialling to turn off fixed dialling.

Key in your PIN2 and press OK.

4 Return to the home screen

Press the Home key to return to the home screen.

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