Sony Xperia XZ Premium

Sony Xperia XZ Premium

Android 7.1

I can't make voice calls on my Sony Xperia XZ Premium Android 7.1

Cause 13 of 14: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan but is turned on on your phone, you can't make calls when roaming.

Solution: Turn off your own caller identification.

Step 1 of 8

Find "Caller ID"

Slide your finger downwards starting from the top of the screen.

Step 2 of 8

Find "Caller ID"

Press the settings icon.

Step 3 of 8

Find "Caller ID"

Press Call.

Step 4 of 8

Find "Caller ID"

Press Additional settings.

Step 5 of 8

Find "Caller ID"

Press Caller ID.

Step 6 of 8

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 7 of 8

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Caller ID"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Call.

Press Additional settings.

Press Caller ID.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.

Press Hide number to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

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