Sony Xperia P

Sony Xperia P

You can't start up your phone - Sony Xperia P

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 27

Find "Location & security"

Press the menu icon.

Step 2 of 27

Find "Location & security"

Press Settings.

Step 3 of 27

Find "Location & security"

Press Location & security.

Sony Xperia P
Step 4 of 27

Choose option

Choose one of the following options:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.
Create phone lock code using a password, go to 2c.
Turn off use of phone lock code, go to 2d.

Step 5 of 27

2a - Create phone lock code using a pattern

Press Set up screen lock.

Step 6 of 27

2a - Create phone lock code using a pattern

Press Pattern.

Step 7 of 27

2a - Create phone lock code using a pattern

Press and drag a point to connect at least four points.

Step 8 of 27

2a - Create phone lock code using a pattern

Press Continue.
Repeat the selected phone lock code to confirm.

Step 9 of 27

2a - Create phone lock code using a pattern

Press Confirm.

Step 10 of 27

2a - Create phone lock code using a pattern

Press OK.

Step 11 of 27

2a - Create phone lock code using a pattern

Press the required question.

Step 12 of 27

2a - Create phone lock code using a pattern

Press Continue.

Step 13 of 27

2a - Create phone lock code using a pattern

Press Answer and key in the answer to the selected question.

Step 14 of 27

2a - Create phone lock code using a pattern

Press Confirm.

Step 15 of 27

2b - Create phone lock code using a PIN

Press Set up screen lock.

Step 16 of 27

2b - Create phone lock code using a PIN

Press PIN.

Step 17 of 27

2b - Create phone lock code using a PIN

Key in the required phone lock code and press Continue.

Step 18 of 27

2b - Create phone lock code using a PIN

Key in the phone lock code again and press OK.

Step 19 of 27

2c - Create phone lock code using a password

Press Set up screen lock.

Step 20 of 27

2c - Create phone lock code using a password

Press Password.

Step 21 of 27

2c - Create phone lock code using a password

Key in the required phone lock code and press Continue.

Step 22 of 27

2c - Create phone lock code using a password

Key in the phone lock code again and press OK.

Step 23 of 27

2d - Turn off use of phone lock code

Press Change screen lock.
If the phone lock code is a pattern:
Draw the current phone lock code.

Step 24 of 27

2d - Turn off use of phone lock code

If the phone lock code is a PIN:
Key in the current phone lock code and press Continue.

Step 25 of 27

2d - Turn off use of phone lock code

If the phone lock code is a password:
Key in the current phone lock code and press Continue.

Step 26 of 27

2d - Turn off use of phone lock code

Press None.

Step 27 of 27

Exit

Press the Home key to return to standby mode.

1 Find "Location & security"

Press the menu icon.
Press Settings.
Press Location & security.

2 Choose option

Choose one of the following options:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.
Create phone lock code using a password, go to 2c.
Turn off use of phone lock code, go to 2d.
Sony Xperia P

3 2a - Create phone lock code using a pattern

Press Set up screen lock.
Press Pattern.
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.
Press OK.
Press the required question.
Press Continue.
Press Answer and key in the answer to the selected question.
Press Confirm.

4 2b - Create phone lock code using a PIN

Press Set up screen lock.
Press PIN.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.

5 2c - Create phone lock code using a password

Press Set up screen lock.
Press Password.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.

6 2d - Turn off use of phone lock code

Press Change screen lock.
If the phone lock code is a pattern:
Draw the current phone lock code.
If the phone lock code is a PIN:
Key in the current phone lock code and press Continue.
If the phone lock code is a password:
Key in the current phone lock code and press Continue.
Press None.

7 Exit

Press the Home key to return to standby mode.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Skip to content

Login to My Vodafone

Skip to content

Register with My Vodafone