Sony Xperia M2

Sony Xperia M2

You can't send email messages - Sony Xperia M2

Cause 2 of 2: The outgoing mail server isn't accessible from a mobile network

If you try to use an outgoing email server other than the one provided by Vodafone, it might not be accessible from the mobile network.

Solution: Use the outgoing server provided by Vodafone.

Step 1 of 30

Find "Email"

Press the menu icon.

Step 2 of 30

Find "Email"

Press Email.

Step 3 of 30

Create new email account

Press Other email account.

Sony Xperia M2
Step 4 of 30

Enter email address

Key in your email address.

Step 5 of 30

Enter password

Press Password and key in the password for your email account.

Step 6 of 30

Enter password

Press Next.

Step 7 of 30

Select server type

Press POP3.

Sony Xperia M2
Step 8 of 30

Enter username

Key in the username for your email account.

Step 9 of 30

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 10 of 30

Enter incoming port

Press the field below "Port" and key in 110

Step 11 of 30

Turn off encryption of incoming email messages

Press the drop down list under "Security type".

Step 12 of 30

Turn off encryption of incoming email messages

Press None.

Step 13 of 30

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 14 of 30

Turn deletion of email messages on server on or off

Press Never or When I delete from Inbox.

Step 15 of 30

Turn deletion of email messages on server on or off

Press Next.

Sony Xperia M2
Step 16 of 30

Enter outgoing server

Key in mail.vodafone.ie

Step 17 of 30

Enter outgoing port

Press the field below "Port" and key in 25

Step 18 of 30

Turn off encryption of outgoing email messages

Press the drop down list under "Security type".

Step 19 of 30

Turn off encryption of outgoing email messages

Press None.

Step 20 of 30

Turn off SMTP authentication

Press Require sign-in until the display tells you that the function is turned off.

Step 21 of 30

Turn off SMTP authentication

Press Next.

Step 22 of 30

Select setting for retrieval of new email messages

Press the drop down list below "Check frequency".

Step 23 of 30

Select setting for retrieval of new email messages

Press Manual or the required period.

Step 24 of 30

Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

Step 25 of 30

Turn email message synchronisation on or off

Press Sync email from this account to turn the function on or off.

Step 26 of 30

Turn email message synchronisation on or off

Press Next.

Sony Xperia M2
Step 27 of 30

Enter email account name

Key in a name for your email account

Step 28 of 30

Enter sender name

Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.

Step 29 of 30

Finish setup

Press Next.
Wait while your phone retrieves new email messages.

Step 30 of 30

Return to the home screen

Press the home icon to return to the home screen.

1 Find "Email"

Press the menu icon.
Press Email.

2 Create new email account

Press Other email account.

3 Enter email address

Key in your email address.
Sony Xperia M2

4 Enter password

Press Password and key in the password for your email account.
Press Next.

5 Select server type

Press POP3.

6 Enter username

Key in the username for your email account.
Sony Xperia M2

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 110

9 Turn off encryption of incoming email messages

Press the drop down list under "Security type".
Press None.

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never or When I delete from Inbox.
Press Next.

11 Enter outgoing server

Key in mail.vodafone.ie
Sony Xperia M2

12 Enter outgoing port

Press the field below "Port" and key in 25

13 Turn off encryption of outgoing email messages

Press the drop down list under "Security type".
Press None.

14 Turn off SMTP authentication

Press Require sign-in until the display tells you that the function is turned off.
Press Next.

15 Select setting for retrieval of new email messages

Press the drop down list below "Check frequency".
Press Manual or the required period.

16 Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

17 Turn email message synchronisation on or off

Press Sync email from this account to turn the function on or off.
Press Next.

18 Enter email account name

Key in a name for your email account
Sony Xperia M2

19 Enter sender name

Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.

20 Finish setup

Press Next.
Wait while your phone retrieves new email messages.

21 Return to the home screen

Press the home icon to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone