Sony Xperia E

Sony Xperia E

You can't start up your phone - Sony Xperia E

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 17

Find "Screen lock"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 2 of 17

Find "Screen lock"

Press Security.

Step 3 of 17

Find "Screen lock"

Press Screen lock.

Sony Xperia E

Sony Xperia E

Sony Xperia E

Step 4 of 17

Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

Step 5 of 17

2a - Create phone lock code using a pattern

Press Pattern.

Step 6 of 17

2a - Create phone lock code using a pattern

Press and drag a point to connect at least four points.

Step 7 of 17

2a - Create phone lock code using a pattern

Press Continue.
Repeat the selected phone lock code to confirm.

Step 8 of 17

2a - Create phone lock code using a pattern

Press Confirm.

Step 9 of 17

2a - Create phone lock code using a pattern

Press OK.

Step 10 of 17

2a - Create phone lock code using a pattern

Press the required question.

Step 11 of 17

2a - Create phone lock code using a pattern

Press Continue.

Step 12 of 17

2a - Create phone lock code using a pattern

Key in the answer to the selected question and press Confirm.

Step 13 of 17

2b - Create phone lock code using a PIN

Press PIN.

Step 14 of 17

2b - Create phone lock code using a PIN

Key in the required phone lock code and press Continue.

Step 15 of 17

2b - Create phone lock code using a PIN

Key in the phone lock code again and press OK.

Step 16 of 17

Turn off use of phone lock code

Press None.

Step 17 of 17

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Screen lock"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Press Security.

Press Screen lock.

2 Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

Sony Xperia E

3 2a - Create phone lock code using a pattern

Press Pattern.

Press and drag a point to connect at least four points.

Press Continue.
Repeat the selected phone lock code to confirm.

Press Confirm.

Press OK.

Press the required question.

Press Continue.

Key in the answer to the selected question and press Confirm.

4 2b - Create phone lock code using a PIN

Press PIN.

Key in the required phone lock code and press Continue.

Key in the phone lock code again and press OK.

5 Turn off use of phone lock code

Press None.

6 Return to the home screen

Press the Home key to return to the home screen.

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