Samsung Galaxy Xcover 5

Samsung Galaxy Xcover 5

Android 11.0

I can't make voice calls on my Samsung Galaxy Xcover 5 Android 11.0

Cause 13 of 14: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan but is turned on on your phone, you can't make calls when roaming.

Solution: Turn off your own caller identification.

Step 1 of 8

Find "Show your caller ID"

Press the phone icon.

Step 2 of 8

Find "Show your caller ID"

Press the menu icon.

Step 3 of 8

Find "Show your caller ID"

Press Settings.

Step 4 of 8

Find "Show your caller ID"

Press Supplementary services.

Step 5 of 8

Find "Show your caller ID"

Press Show your caller ID below the required SIM.

Step 6 of 8

Turn your own caller identification on or off

Press Always to turn on caller identification.

Step 7 of 8

Turn your own caller identification on or off

Press Never to turn off caller identification.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Show your caller ID"

Press the phone icon.

Press the menu icon.

Press Settings.

Press Supplementary services.

Press Show your caller ID below the required SIM.

2 Turn your own caller identification on or off

Press Always to turn on caller identification.

Press Never to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

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