Samsung Galaxy S5 Neo

Samsung Galaxy S5 Neo

You can't start up your phone - Samsung Galaxy S5 Neo

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 19

Find "Screen lock type"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 2 of 19

Find "Screen lock type"

Press Lock screen and security.

Step 3 of 19

Find "Screen lock type"

Press Screen lock type.

Samsung Galaxy S5 Neo

Samsung Galaxy S5 Neo

Samsung Galaxy S5 Neo

Step 4 of 19

Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

Step 5 of 19

2a - Create phone lock code using a pattern

Press Pattern.

Step 6 of 19

2a - Create phone lock code using a pattern

Press and drag a point to connect at least four points.

Step 7 of 19

2a - Create phone lock code using a pattern

Press CONTINUE.
Repeat the selected phone lock code to confirm.

Step 8 of 19

2a - Create phone lock code using a pattern

Press CONFIRM.

Step 9 of 19

2a - Create phone lock code using a pattern

Key in a four-digit PIN and press CONTINUE.

Step 10 of 19

2a - Create phone lock code using a pattern

Key in the PIN again and press OK.

Step 11 of 19

2a - Create phone lock code using a pattern

Press the required setting.

Step 12 of 19

2a - Create phone lock code using a pattern

Press DONE.

Step 13 of 19

2b - Create phone lock code using a PIN

Press PIN.

Step 14 of 19

2b - Create phone lock code using a PIN

Key in the required phone lock code and press CONTINUE.

Step 15 of 19

2b - Create phone lock code using a PIN

Key in the phone lock code again and press OK.

Step 16 of 19

2b - Create phone lock code using a PIN

Press the required setting.

Step 17 of 19

2b - Create phone lock code using a PIN

Press DONE.

Step 18 of 19

Turn off use of phone lock code

Press None.

Step 19 of 19

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Screen lock type"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Press Lock screen and security.

Press Screen lock type.

2 Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

Samsung Galaxy S5 Neo

3 2a - Create phone lock code using a pattern

Press Pattern.

Press and drag a point to connect at least four points.

Press CONTINUE.
Repeat the selected phone lock code to confirm.

Press CONFIRM.

Key in a four-digit PIN and press CONTINUE.

Key in the PIN again and press OK.

Press the required setting.

Press DONE.

4 2b - Create phone lock code using a PIN

Press PIN.

Key in the required phone lock code and press CONTINUE.

Key in the phone lock code again and press OK.

Press the required setting.

Press DONE.

5 Turn off use of phone lock code

Press None.

6 Return to the home screen

Press the Home key to return to the home screen.

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