Samsung Galaxy Note

Samsung Galaxy Note

You can't send email messages - Samsung Galaxy Note

Cause 2 of 2: The outgoing mail server isn't accessible from a mobile network

If you try to use an outgoing email server other than the one provided by Vodafone, it might not be accessible from the mobile network.

Solution: Use the outgoing server provided by Vodafone.

Step 1 of 54

Find "Access Point Names"

Press Applications.

Step 2 of 54

Find "Access Point Names"

Press Settings.

Step 3 of 54

Find "Access Point Names"

Press Wireless and network.

Step 4 of 54

Find "Access Point Names"

Press Mobile networks.

Step 5 of 54

Find "Access Point Names"

Press Access Point Names.

Step 6 of 54

Create new data connection

Press the Menu key.

Step 7 of 54

Create new data connection

Press New APN.

Step 8 of 54

Enter data connection name

Press Name.

Step 9 of 54

Enter data connection name

Key in Vodafone Mail and press OK.

Step 10 of 54

Enter APN

Press APN.
Key in live.vodafone.com

Step 11 of 54

Enter APN

Press OK.

Step 12 of 54

Enter country code

Press MCC.

Step 13 of 54

Enter country code

Key in 272 and press OK.

Step 14 of 54

Enter network code

Press MNC.

Step 15 of 54

Enter network code

Key in 01 and press OK.

Step 16 of 54

Select authentication type

Press Authentication type.

Step 17 of 54

Select authentication type

Press PAP.

Step 18 of 54

Select APN type

Press APN type.

Step 19 of 54

Select APN type

Press Internet.

Step 20 of 54

Save and activate data connection

Press the Menu key.

Step 21 of 54

Save and activate data connection

Press Save.

Step 22 of 54

Save and activate data connection

Press the field next to Vodafone Mail to fill in the field.

Step 23 of 54

Save and activate data connection

Press the Home key to return to standby mode.

Step 24 of 54

Find "Email"

Press Applications.

Step 25 of 54

Find "Email"

Press Email.

Step 26 of 54

Create new email account

If email accounts have been created already:
Press the field in the top left corner of the display (the account name).

Step 27 of 54

Create new email account

Press the Menu key.

Step 28 of 54

Create new email account

Press Add account.

Step 29 of 54

Enter email address

Press account@example.com and key in your email address.

Step 30 of 54

Enter password

Press Password and key in the password for your email account.

Step 31 of 54

Enter password

Press Next.

Step 32 of 54

Select server type

Press POP3 account.

Step 33 of 54

Enter username

Press the field below User name and key in the username for your email account.

Step 34 of 54

Enter incoming server

Press the field below POP3 server and key in the name or IP address of your email provider's incoming server.

Step 35 of 54

Turn off encryption of incoming email messages

Press the drop down list below Security type.

Step 36 of 54

Turn off encryption of incoming email messages

Press None.

Step 37 of 54

Enter incoming port

Press the field below Port and key in 110

Step 38 of 54

Turn deletion of email messages on server on or off

Press the drop down list below Delete email from server.

Step 39 of 54

Turn deletion of email messages on server on or off

Press Never or When I delete from Inbox.

Step 40 of 54

Turn deletion of email messages on server on or off

Press Next.

Step 41 of 54

Enter outgoing server

Press the field below SMTP server and key in mail.vodafone.ie

Step 42 of 54

Turn off encryption of outgoing email messages

Press the drop down list below Security type.

Step 43 of 54

Turn off encryption of outgoing email messages

Press None.

Step 44 of 54

Enter outgoing port

Press the field below Port and key in 25

Step 45 of 54

Turn off SMTP authentication

Press Require sign-in to turn off SMTP authentication.

Step 46 of 54

Turn off SMTP authentication

When the box next to the menu item is empty, SMTP authentication is turned off.

Step 47 of 54

Turn off SMTP authentication

Press Next.

Step 48 of 54

Select setting for retrieving new email messages

Press the drop down list below Email check frequency.

Step 49 of 54

Select setting for retrieving new email messages

Press the required period.

Step 50 of 54

Select setting for retrieving new email messages

Press Next.

Step 51 of 54

Enter email account name

Press the field below Give this account a name (Optional) and key in a name for the email account.

Step 52 of 54

Enter sender name

Press the field below Your name (Displayed on outgoing messages) and key in the required sender name.

Step 53 of 54

Retrieve email messages

Press Done.
Wait while your phone retrieves new email messages.

Step 54 of 54

Exit

Press the Home key to return to standby mode.

1 Find "Access Point Names"

Press Applications.
Press Settings.
Press Wireless and network.
Press Mobile networks.
Press Access Point Names.

2 Create new data connection

Press the Menu key.
Press New APN.

3 Enter data connection name

Press Name.
Key in Vodafone Mail and press OK.

4 Enter APN

Press APN.
Key in live.vodafone.com
Press OK.

5 Enter country code

Press MCC.
Key in 272 and press OK.

6 Enter network code

Press MNC.
Key in 01 and press OK.

7 Select authentication type

Press Authentication type.
Press PAP.

8 Select APN type

Press APN type.
Press Internet.

9 Save and activate data connection

Press the Menu key.
Press Save.
Press the field next to Vodafone Mail to fill in the field.
Press the Home key to return to standby mode.

10 Find "Email"

Press Applications.
Press Email.

11 Create new email account

If email accounts have been created already:
Press the field in the top left corner of the display (the account name).
Press the Menu key.
Press Add account.

12 Enter email address

Press account@example.com and key in your email address.

13 Enter password

Press Password and key in the password for your email account.
Press Next.

14 Select server type

Press POP3 account.

15 Enter username

Press the field below User name and key in the username for your email account.

16 Enter incoming server

Press the field below POP3 server and key in the name or IP address of your email provider's incoming server.

17 Turn off encryption of incoming email messages

Press the drop down list below Security type.
Press None.

18 Enter incoming port

Press the field below Port and key in 110

19 Turn deletion of email messages on server on or off

Press the drop down list below Delete email from server.
Press Never or When I delete from Inbox.
Press Next.

20 Enter outgoing server

Press the field below SMTP server and key in mail.vodafone.ie

21 Turn off encryption of outgoing email messages

Press the drop down list below Security type.
Press None.

22 Enter outgoing port

Press the field below Port and key in 25

23 Turn off SMTP authentication

Press Require sign-in to turn off SMTP authentication.
When the box next to the menu item is empty, SMTP authentication is turned off.
Press Next.

24 Select setting for retrieving new email messages

Press the drop down list below Email check frequency.
Press the required period.
Press Next.

25 Enter email account name

Press the field below Give this account a name (Optional) and key in a name for the email account.

26 Enter sender name

Press the field below Your name (Displayed on outgoing messages) and key in the required sender name.

27 Retrieve email messages

Press Done.
Wait while your phone retrieves new email messages.

28 Exit

Press the Home key to return to standby mode.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone