Samsung Galaxy J5 (2016)

Samsung Galaxy J5 (2016)

Android 6.0

I can't make voice calls on my Samsung Galaxy J5 (2016) Android 6.0

Cause 13 of 14: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan but is turned on on your phone, you can't make calls when roaming.

Solution: Turn off your own caller identification.

Step 1 of 9

Find "Show my caller ID"

Press Phone.

Step 2 of 9

Find "Show my caller ID"

Press the keypad icon.

Step 3 of 9

Find "Show my caller ID"

Press MORE.

Step 4 of 9

Find "Show my caller ID"

Press Settings.

Step 5 of 9

Find "Show my caller ID"

Press More settings.

Step 6 of 9

Find "Show my caller ID"

Press Show my caller ID.

Step 7 of 9

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 8 of 9

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Show my caller ID"

Press Phone.

Press the keypad icon.

Press MORE.

Press Settings.

Press More settings.

Press Show my caller ID.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.

Press Hide number to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

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