Samsung Galaxy A21s

Samsung Galaxy A21s

Android 10.0

I can't make voice calls on my Samsung Galaxy A21s Android 10.0

Cause 13 of 14: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan but is turned on on your phone, you can't make calls when roaming.

Solution: Turn off your own caller identification.

Step 1 of 8

Find "Show caller ID"

Press the phone icon.

Step 2 of 8

Find "Show caller ID"

Press the menu icon.

Step 3 of 8

Find "Show caller ID"

Press Settings.

Step 4 of 8

Find "Show caller ID"

Press Supplementary services.

Step 5 of 8

Find "Show caller ID"

Press Show caller ID.

Step 6 of 8

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 7 of 8

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Show caller ID"

Press the phone icon.

Press the menu icon.

Press Settings.

Press Supplementary services.

Press Show caller ID.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.

Press Hide number to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

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