Samsung Galaxy A20e

Samsung Galaxy A20e

Android 9.0

I can't make voice calls on my Samsung Galaxy A20e Android 9.0

Cause 13 of 14: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan but is turned on on your phone, you can't make calls when roaming.

Solution: Turn off your own caller identification.

Step 1 of 8

Find "Show my caller ID"

Press the phone icon.

Step 2 of 8

Find "Show my caller ID"

Press the menu icon.

Step 3 of 8

Find "Show my caller ID"

Press Settings.

Step 4 of 8

Find "Show my caller ID"

Press Supplementary services.

Step 5 of 8

Find "Show my caller ID"

Press Show my caller ID below the required SIM.

Step 6 of 8

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 7 of 8

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Show my caller ID"

Press the phone icon.

Press the menu icon.

Press Settings.

Press Supplementary services.

Press Show my caller ID below the required SIM.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.

Press Hide number to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

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